Health Insurance client’s Customer Service group achieves Net Promoter Score (NPS) of 45

“We are more than excited to see our client achieve a 45 on its Net Promoter Score (NPS).  Improving the quality of Customer Service is our client’s #1 priority as they seek to gain market share and revenue growth.” says Randall Powers, Managing Partner with The Powers Company.

The health insurance industry’s NPS benchmark for these products ranges from 30 to 35.  “Our client was savvy enough to approach growing revenue by providing superior customer service.  This journey started with a project to develop and implement superior management and supervisory skills resulting in a high performance culture with the customer service representatives.  Simple as it sounds, customer service representatives treat customers like they are treated internally within the company culture.  Simple but true.” states Randall.  This NPS speaks to the sustainability and quality of our client’s leadership throughout the project.  Well Done!

About The Powers Company
The Powers Company is headquartered in North Atlanta and assists companies in substantially improving operational performance. Our improvement methodology is effective in areas of the business from sales, operations, quality, engineering, project management, procurement, scheduling, inventory control, logistics and customer service. The company serves businesses in the manufacturing and service sector as it relates to the operations side of the business. To learn more visit us at: www.thepowerscompany.com

Contact: Jennifer Efferson at The Powers Company
jefferson@thepowerscompany.com
Phone: (678) 971-4711